Our Booking Policy is as follows:
DEPOSITS AND PAYMENTS
Pre-Designed, Discount Packages..require payment in full at time of purchase OR you may opt to use our lay-away plan which is 90 days same as cash, made in 3 equal monthly payments.
These Pre-Designed Discounted , Ready to Ship Packages are shipped within 2-5 days following purchase. Let me know if you need extra pieces as they MAY be available.
Custom Orders under $225...payment in due in full at the time the order is placed
Custom Orders over $225... To place an order, a 50% deposit is required. Pending receipt of your deposit, a shipment date (typically 3-4 weeks prior to your wedding) will be confirmed.
Placing your deposit early will ensure a price lock on the quote you were given as well as aid in availability and procurement of your flowers..and most importantly reserve a shipping/pick up date for you.
Approximately 1-2 weeks prior to your shipment date you will be emailed DETAILED digital pictures of your order for your approval...once you have approved all items and upon their completion, the remaining balance is due.
Acceptance of your contract requires payment in full of your remaining balance when your guaranteed shipment date/pick up date arrives. Due to my large volume of orders and severe space limitations I cannot store completed orders past your shipment date. Non payment of final balances by the shipment date will result in the forfeiture of your deposit and loss of your flowers. Deposits are NON REFUNDABLE for non payment of final balances.
SHIPPING AND HANDLING
The order is shipped via Fed-Ex Ground, within 3 days of receipt of the final payment, fully insured. You will be emailed tracking information at that time. Please allow 5-8 BUSINESS days shipping time
Expedited shipping via 2-3 day Priority Mail is available for an extra fee, just let me know if you need this option.
All sales are final ..you will receive MANY detailed digital pictures as your order is being designed..all efforts will be made to work to your requirements and meet your expectations. It is my goal to make certain you are happy with your finished product. Should damage or loss occur during shipment your order is fully insured. It is up to YOU to initiate the claim process..please notify me immediately so that we may work together on restitution. I photograph each piece as it packed to show everything was properly handled..this protects both of us in the event a claim is filed. To date, in the past 15 yrs, I have never had a shipment be damaged.
I pack EVERY order with professional care...this means all bow loops are stuffed with tissue paper, streamers are rolled and pinned...corsages and boutonnieres are boxed separately..pins are provided for all items needing them...everything is either boxed or bagged in plastic. The packing process takes several hours and the cost is included in the shipping fee.
Should a wedding be canceled and I have not yet purchased the flowers for your order, the deposit will be returned as follows:
full refund minus $35 service charge if 6 months notice is given
1/2 of deposit is refunded if 4 months notice is given
1/4 of deposit is refunded if 3 months notice is given
no refund if later than a 3 month notice is given
Deposits hold your date and reserve all the design time necessary for your order...they DO NOT purchase flowers.
FORMS OF ACCEPTED PAYMENTS
I accept Paypal (for all credit card transactions), POSTAL Money Orders and Bank Cashiers checks. If you are using a CREDIT CARD, I will email the Paypal Invoice to you for payment via your credit card...simply follow their simple directions for submitting your payment. I will never see nor have access to your credit card information. You do NOT need to have a Paypal account to submit your payments.
Personal checks are accepted on a discretionary basis. You must allow 3 weeks for clearance of funds prior to any designing and/or shipments. PLEASE allow this time frame when making your final payment..no order is shipped prior the clearance of your check..hold up in check clearing will delay your shipment and could result in forfeiture of your flowers. Please allow ample time for your check to clear.
CONTACT INFORMATION
CALIFORNIA RESIDENTS...you are subject to 7.75% sales tax charge..PLEASE let me know if you are a California resident when requesting a quote.
If you wish to mail your deposit please send to
Debi Denham
c/o Fleur Rouge Wedding Floral Designs
6832 Alexandria Drive
Huntington Beach, CA 92647
When placing your deposit, please include your shipping address and a contact telephone number in case of Internet /email problems
Thank you so much, I will look forward to creating your designs! Please let me know if you have ANY questions. I can be reached by email at
or by telephone at 714-897-0548 (PST)
PLEASE LET ME KNOW WHICH METHOD OF PAYMENT YOU ARE SELECTING so I may invoice you correctly
Please call or e-mail me to place an order!
Debi Denham at Fleur Rouge
714-897-0548
